Non Performing of quotation and sarcasm

My secretary called Superb Cash Registers and request price on spares. After numerous calls no reply from Superb. Then I called and got a email address, [Email Removed] to whom I requested the quotation. I did it 3 times and got read receipts from the email program confirming they read it. Still no reply. I then called today and ask to speak to the owner of that address. I was asked why and I explained again - a bit frustrated stating that I did request it 3 times allready and got proof that it was read. I asked then to speak to the Director. The receptionist put me on hold and after a while came back stating that the director saya I can send it again for 3 times. I was very astonished. Asking to repeat what I was told she again said the Director said I can send it again for 3 times. I ended the call. I do have a voice file of this conversation available. EXCEPTIONAL BAD SERVICE !!!!