Never ever buy Point of Sale from Superb!

I have been on the phone with one of their employees since 08:30 am this morning trying to sort out my PurePos.Till now I have had NO service and NO satisfaction from her.Her name is Rozelle.I have tried getting the name of their head of department or store but to no avail.She refuses to give me any help or names of people that can assist me because she clearly cannot.I need my system to restore a back up.This she cannot do over the phone and she is insisting on sending me emails which I cannot open because it is in Zip file.I have phoned 5 times today, talked to Rozelle everytime and still I have not been helped.This is unacceptable!!! <br> <br> When I called Rozelle back again today for the 5 time to say I still have not received the mail as to how to restore a simple back up(which she does not know how to tell me over the phone)she said she cannot scan and mail me that part of the document (I'm not sure she knows what part of the document it is to be honest) because she will get into trouble because the doc is to big.I only want to know how to restore a back up!!!!!!<br> <br> I have been the whole day without being able to print bills for my restaurant clients or am able to Z my till.