BAD SERVICE

On 30 November 2023, I wrote an e:mail to John at Superb Olivetti as well as reception at *** - Up to today I contact them several times via telephone and 5 times on e:mail with no answer on the following. I bought a new Epson printer with them, but our restaurant needs to change our network cables to Ethernet, so we couldn't use the old type of card in it. I asked them if they will refund the brand new printer that I've bought with them. I've phoned this afternoon 14 times, when I asked to speak to John, then they put down the phone in my ears. Bad, bad, bad service.