KR
Kevin R
1 reviews | Active since Apr 2013
01 Dec 2021, 14:58
Super Tyres Gateway - Con Artists, Zero Customer service
I called in twice to confirm a price for tyres and size, they quoted me R800 for Goodyear Efficentgrip, so on Friday I called in again confirmed price and tyre size and was told they have stock. Monday morning I arrive at store I told the salesperson the tyres and size I wanted and price quoted, he tells me has it and sent his man to bring it,
chap comes back with the tyres as well as their house brand a Chinese tyre. I tell him the Goodyear is wrong size but Chinese tyres ares correct size, he goes to his pc and comes back and tells me they quoted me the wrong tyre size and now it will cost me R1050 and he can sell me the Chinese tyres for R780 each and insists it is just as good.
What bunch of con-artists, they quote you a lower price and when you get their they try to push their cheap Chinese house brand which when reviewed is utter garbage in terms of safety.
I was waiting for manager, i think her name was Shabnam, she was listening to conversation but did or said nothing, I just left and purchased tyres from Premier Tyres Springfield Park, no hassle no bull****.
Helpful (0)
Replies (10)0
Replies (10)
Super Tyres Durban North Beach's replyOfficial
05 Dec 2021, 05:57Hi Kevin,
I tried replying earlier from my phone as I was away on leave and not sure if you received it? Anyway, Between my self and our MD, We are extremely saddened about this situation, and both offer our sincere apologies. We as a Company, spend a lot of time and energy on creating a world of Customer Satisfaction, however we have dropped the ball here. We would like to refund you the difference you paid from the price that we quoted you. If you could contact me to make the arrangements? Graham Bush, General Manager. *** Thanks.
I tried replying earlier from my phone as I was away on leave and not sure if you received it? Anyway, Between my self and our MD, We are extremely saddened about this situation, and both offer our sincere apologies. We as a Company, spend a lot of time and energy on creating a world of Customer Satisfaction, however we have dropped the ball here. We would like to refund you the difference you paid from the price that we quoted you. If you could contact me to make the arrangements? Graham Bush, General Manager. *** Thanks.
Super Tyres Durban North Beach's reply05 Dec 2021, 05:57
Official
Hi Kevin,
I tried replying earlier from my phone as I was away on leave and not sure if you received it? Anyway, Between my self and our MD, We are extremely saddened about this situation, and both offer our sincere apologies. We as a Company, spend a lot of time and energy on creating a world of Customer Satisfaction, however we have dropped the ball here. We would like to refund you the difference you paid from the price that we quoted you. If you could contact me to make the arrangements? Graham Bush, General Manager. *** Thanks.
I tried replying earlier from my phone as I was away on leave and not sure if you received it? Anyway, Between my self and our MD, We are extremely saddened about this situation, and both offer our sincere apologies. We as a Company, spend a lot of time and energy on creating a world of Customer Satisfaction, however we have dropped the ball here. We would like to refund you the difference you paid from the price that we quoted you. If you could contact me to make the arrangements? Graham Bush, General Manager. *** Thanks.
Super Tyres Durban North Beach's replyOfficial
08 Dec 2021, 11:11Hi Kevin, I have tried responding on this platform 3 times now; yet does not seem to be working?
I have just returned from 2 weeks away, and my team have managed to find the recorded phone call between yourself and Tarish (pmb store) You clearly ask for a 175/70/X14 and then within seconds of that Tarish repeats the size to you whilst looking up pricing but he has already made the mistake by repeating the more popular 175/65X14. Although Tarish is clear when he says it, you unfortunately did not pick up his mistake .The misunderstanding continues throughout the conversation without the sizes ever being discussed again. This was a genuine mistake and by no means an attempt to mislead you. Our brand promise is “The name you can Trust” and this is never something we would tolerate within our company. Our MD who has listened to the recording and is happy that this is merely a misunderstanding is however very happy to credit you the difference on what we misquoted you compared to what you paid for the tyres. He would also like to offer you a free alignment and balancing on your next visit to make up for your lost time and frustration. Graham Bush, General Manager.
I have just returned from 2 weeks away, and my team have managed to find the recorded phone call between yourself and Tarish (pmb store) You clearly ask for a 175/70/X14 and then within seconds of that Tarish repeats the size to you whilst looking up pricing but he has already made the mistake by repeating the more popular 175/65X14. Although Tarish is clear when he says it, you unfortunately did not pick up his mistake .The misunderstanding continues throughout the conversation without the sizes ever being discussed again. This was a genuine mistake and by no means an attempt to mislead you. Our brand promise is “The name you can Trust” and this is never something we would tolerate within our company. Our MD who has listened to the recording and is happy that this is merely a misunderstanding is however very happy to credit you the difference on what we misquoted you compared to what you paid for the tyres. He would also like to offer you a free alignment and balancing on your next visit to make up for your lost time and frustration. Graham Bush, General Manager.
Super Tyres Durban North Beach's reply08 Dec 2021, 11:11
Official
Hi Kevin, I have tried responding on this platform 3 times now; yet does not seem to be working?
I have just returned from 2 weeks away, and my team have managed to find the recorded phone call between yourself and Tarish (pmb store) You clearly ask for a 175/70/X14 and then within seconds of that Tarish repeats the size to you whilst looking up pricing but he has already made the mistake by repeating the more popular 175/65X14. Although Tarish is clear when he says it, you unfortunately did not pick up his mistake .The misunderstanding continues throughout the conversation without the sizes ever being discussed again. This was a genuine mistake and by no means an attempt to mislead you. Our brand promise is “The name you can Trust” and this is never something we would tolerate within our company. Our MD who has listened to the recording and is happy that this is merely a misunderstanding is however very happy to credit you the difference on what we misquoted you compared to what you paid for the tyres. He would also like to offer you a free alignment and balancing on your next visit to make up for your lost time and frustration. Graham Bush, General Manager.
I have just returned from 2 weeks away, and my team have managed to find the recorded phone call between yourself and Tarish (pmb store) You clearly ask for a 175/70/X14 and then within seconds of that Tarish repeats the size to you whilst looking up pricing but he has already made the mistake by repeating the more popular 175/65X14. Although Tarish is clear when he says it, you unfortunately did not pick up his mistake .The misunderstanding continues throughout the conversation without the sizes ever being discussed again. This was a genuine mistake and by no means an attempt to mislead you. Our brand promise is “The name you can Trust” and this is never something we would tolerate within our company. Our MD who has listened to the recording and is happy that this is merely a misunderstanding is however very happy to credit you the difference on what we misquoted you compared to what you paid for the tyres. He would also like to offer you a free alignment and balancing on your next visit to make up for your lost time and frustration. Graham Bush, General Manager.
KR
Kevin R's updateReviewer Update
10 Dec 2021, 13:28Thank you for responding. It was an extremely frustrating and disappointing experience.
In my opinion your staff do require further training in dispute resolution and customer retention.
Your offer of compensation is acceptable, i will email my banking details to info@supertyres or you could provide an alternative. I would appreciate if you would put the offer of free alignment and balancing in writing to avoid later issues. The tyres (Goodyear Efficientgrip compact cost me R895 each, i had 2 installed) .
In my opinion your staff do require further training in dispute resolution and customer retention.
Your offer of compensation is acceptable, i will email my banking details to info@supertyres or you could provide an alternative. I would appreciate if you would put the offer of free alignment and balancing in writing to avoid later issues. The tyres (Goodyear Efficientgrip compact cost me R895 each, i had 2 installed) .
KR
Kevin R's update10 Dec 2021, 13:28
Reviewer Update
Thank you for responding. It was an extremely frustrating and disappointing experience.
In my opinion your staff do require further training in dispute resolution and customer retention.
Your offer of compensation is acceptable, i will email my banking details to info@supertyres or you could provide an alternative. I would appreciate if you would put the offer of free alignment and balancing in writing to avoid later issues. The tyres (Goodyear Efficientgrip compact cost me R895 each, i had 2 installed) .
In my opinion your staff do require further training in dispute resolution and customer retention.
Your offer of compensation is acceptable, i will email my banking details to info@supertyres or you could provide an alternative. I would appreciate if you would put the offer of free alignment and balancing in writing to avoid later issues. The tyres (Goodyear Efficientgrip compact cost me R895 each, i had 2 installed) .
Super Tyres Durban North Beach's replyOfficial
10 Dec 2021, 13:48Hi Kevin,
Thank you for your response. We will indeed ensure further training on these issues.
Once I have your email details, I will confirm our offer to you.
Once again, on behalf of the Directors and myself, please accept our apology for the frustration you experienced.
Kind regards,
Graham Bush, General Manager
Thank you for your response. We will indeed ensure further training on these issues.
Once I have your email details, I will confirm our offer to you.
Once again, on behalf of the Directors and myself, please accept our apology for the frustration you experienced.
Kind regards,
Graham Bush, General Manager
Super Tyres Durban North Beach's reply10 Dec 2021, 13:48
Official
Hi Kevin,
Thank you for your response. We will indeed ensure further training on these issues.
Once I have your email details, I will confirm our offer to you.
Once again, on behalf of the Directors and myself, please accept our apology for the frustration you experienced.
Kind regards,
Graham Bush, General Manager
Thank you for your response. We will indeed ensure further training on these issues.
Once I have your email details, I will confirm our offer to you.
Once again, on behalf of the Directors and myself, please accept our apology for the frustration you experienced.
Kind regards,
Graham Bush, General Manager
KR
Kevin R's updateReviewer Update
22 Dec 2021, 00:01I emailed twice my banking details and I am yet to receive any reply, promised compensation or written offer for free wheel alignment and tyre balancing.
I wont hold my breath.
I wont hold my breath.
KR
Kevin R's update22 Dec 2021, 00:01
Reviewer Update
I emailed twice my banking details and I am yet to receive any reply, promised compensation or written offer for free wheel alignment and tyre balancing.
I wont hold my breath.
I wont hold my breath.
Super Tyres Durban North Beach's replyOfficial
22 Dec 2021, 06:16Good Morning Kevin, I am not sure which email address you used, but please send directly to me for prompt action. graham at supertyres dot co dot za My apologies for the delay. Graham Bush, General manager
Super Tyres Durban North Beach's reply22 Dec 2021, 06:16
Official
Good Morning Kevin, I am not sure which email address you used, but please send directly to me for prompt action. graham at supertyres dot co dot za My apologies for the delay. Graham Bush, General manager
Super Tyres Durban North Beach's replyOfficial
23 Dec 2021, 18:39Hi Kevin, Our IT dept cannot find your mail with your banking details - please send directly to me. Thanks. Graham
Super Tyres Durban North Beach's reply23 Dec 2021, 18:39
Official
Hi Kevin, Our IT dept cannot find your mail with your banking details - please send directly to me. Thanks. Graham
Super Tyres Durban North Beach's replyOfficial
03 Jan 2022, 10:37Hi Kevin, I am still waiting for your email so that we can make the necessary arrangements as agreed. graham at supertyres dot coza Thanks.
Super Tyres Durban North Beach's reply03 Jan 2022, 10:37
Official
Hi Kevin, I am still waiting for your email so that we can make the necessary arrangements as agreed. graham at supertyres dot coza Thanks.
KR
I have emailed you on 22 Dec and once again on 24 Dec to graham @ supertyres and once again today 3rd Jan
Kevin R's updateReviewer Update
03 Jan 2022, 14:29I have emailed you on 22 Dec and once again on 24 Dec to graham @ supertyres and once again today 3rd Jan
KR
Kevin R's update03 Jan 2022, 14:29
Reviewer Update
I have emailed you on 22 Dec and once again on 24 Dec to graham @ supertyres and once again today 3rd Jan
Super Tyres Durban North Beach's replyOfficial
03 Jan 2022, 14:36Thanks Kevin, I have just received it - the previous mails were sent to info, and it wasn't picked up - apologies.
I have notified our Finance Manager who will proceed with the payment. Apologies once again. Graham
I have notified our Finance Manager who will proceed with the payment. Apologies once again. Graham
Super Tyres Durban North Beach's reply03 Jan 2022, 14:36
Official
Thanks Kevin, I have just received it - the previous mails were sent to info, and it wasn't picked up - apologies.
I have notified our Finance Manager who will proceed with the payment. Apologies once again. Graham
I have notified our Finance Manager who will proceed with the payment. Apologies once again. Graham