Zero Aftersales Customer Support!

On the 28th of May, I took my Nissan X Trail to Nash Nissan Alberton for them to have a listen to a noise coming from my suspension and steering wheel. They requested that my vehicle be booked in on Wednesday the 29th, however, they could not assist with a loan vehicle because " your vehicle was not purchased at Nash Nissan" . I then made arrangements to have the vehicle booked in on the 30th of May.

I was only contacted on Thursday late afternoon to advise that my vehicle was ready for collection. No communication from the dealership to update me on why the vehicle was making a noise or that the problem was fixed. When picking up the vehicle from the dealership, I was asked to take the vehicle for a test drive with the service manager but I had no time to do so. I advised the dealership that I would drive home and let them know if the noise continues. I contacted the dealership on Monday the 3rd of June to advise them that the problem was not sorted. I could not reach the service manager, so I left a message for him to call me back.

It's now the 5th of June, and I have not received a call from Nash Nissan. The noise on my vehicle is even worse now and my vehicle is not even a year old.