SN
Shelton N

1 reviews | Active since Aug 2009

12 Jul 2017, 08:42

Very Poor after sales service

<p>I purchased a vehicle from Super Group Nissan in Edenvale last week Wednesday.</p> <p> </p> <p>The vehicle was delivered to me without a full tank of fuel yet I paid on the road fees. Do cars not come with a full tank of fuel anymore? The next day I informed the salesman that the sun visor clip was broken on the drivers side and that the alignment was very off on the vehicle and these should have been checked before delivery. I was informed that I can purchase the clip and I would be refunded however for the alignment, I need to bring the vehicle back to Edenvale to be checked. I live and work in Centurion, why am I being inconvenienced due to the dealerships incompetence? This is a standard check and the driver delivering the vehicle to me should have known that the alignment is off and not deliver the vehicle. It is very noticable. I received a call from the dealership asking about the service and I raised these issues and I was advised that it would be escalated to management. A week later and still no feedback.</p> <p> </p> <p>Today I asked the salesman when I will be receiving the registration papers and the refund for the clip and I am told that I need to come and collect from Edenvale?? Again inconvenience to me? What does the on the road fees cover if I need to fetch the registration papers from you? I have bought several vehicles in the past and this is the first time that I am being asked to come and pick up the registration papers!</p> <p> </p> <p>This is very poor service. Please can management of Super Group Edenval call me!</p>

0
Replies (0)