Extremely Disappointed and Frustrated Customer

Good Afternoon,

I trust you are well.

I am extremely disappointed with the quality of service I am receiving from your Nissan Edenvale branch.

I purchased a Pre owned Nissan Qashqai 1.2T CVT in July 2020 from Nissan Edenvale. The vehicle had a few issues which I requested to be repaired. The Sales Person, Verosha was extremely helpful and asked that I bring the car in to have the issues sorted out and provided me with a courtesy vehicle.

I took 6 weeks to get my car back from the dealership only to find out that some of the issues were not sorted out. I made arrangements to take the car back to the dealership to have it sorted.

I purchased the vehicle at the end of July and its now October, 3 months later and I've only driven my vehicle for 2 weeks in this period. I've been paying insurance for this vehicle since July, I've paid my 1st instalment for the vehicle and the 2nd instalment is due to go off on the 15th of October and I still don't have my vehicle.

I sent an email to the Dealer Principal about 4 weeks ago requesting that my isntalment be refunded to me as I do not have my vehicle and i still have not had a response from him.

I have taken this up with Nissan SA as well who are not of much help either as they are providing me with the same feedback I am getting from Verosha.

I am not prepared to pay for a vehicle that I do not have and with like both my premiums, September and October refunded to me as it's not fair that I have to pay for a vehicle I do not have.

I have reached a point where if I do not recieve refunds of my premium, I will take this to the Ombuds Man.

The issues on the vehicle are things that would have been picked up during the checks done before the vehicle was put up for sale.

I would appreciate your assistance at the soonest.