Appalling service from Ford!!

<p>I took my car in for the 80000 service at Ford The Glen branch .Naturally authorisation is required for the service to proceed and it being on 80000 was on the extended plan. Because of someone internally who captured the policy dates incorrect I had to spend 7 hours at the dealer waiting for my car! In spite the inconvenience caused of being here for so long, no manager is able to override any process because of internal errors. I am appalled really hope such processes are revised for future clients.</p>