1 reviews | Active since Aug 2018
Superfairings lack of professionalism
The worst service I have every experienced. Delivery was late an on arrival the fairings I had ordered were not properly packaged, were dirty, scuffed and scratched. Attempting to contact the company and competing the online return twice was a waste of time as each one of my attempts to contact then was ignored. I'm sorry but what company sells a brand new item dirty, scuffed and scratched then tells the customer it is what they ordered. They refused a full refund on the item and none of my means of contact have been addressed. The most *********** sales reps I have ever come across. I will never support a business who sells **** then ignores their customers.
Good day
Thank you for your review. We apologise for your experience BUT it is important to state the outcome of this sale correctly.
- You ordered and paid for an UNPAINTED kit on the 6/8/2018
- Kit was dispatched on the 7/8/2018
- You received on the 13/8/2018 which is well within shipping time frame considering you are in the Western Cape and the warehouse is in KZN.
- As had been explained to you many times, you ordered an UNPAINTED KIT. As a knowledgeable buyer, it is up to you to understand the product you are purchasing. Unpainted kit is RAW PLASTIC. It is expected to have scratches as it is straight off the mold. You still need to sand,primer and paint to get it up to a satisfactory finish.
- Our sales reps were very accommodating in your queries over whatsapp of which a full transcript can be posted here. We accepted your request for a refund but denied your request to refund you for shipping as the product supp**** by us was in fact correct.
- We still stand by the decision to refund you if you are unhappy with what you received after the item is sent back to us.
Regards
Super Fairings
Good day
Thank you for your review. We apologise for your experience BUT it is important to state the outcome of this sale correctly.
- You ordered and paid for an UNPAINTED kit on the 6/8/2018
- Kit was dispatched on the 7/8/2018
- You received on the 13/8/2018 which is well within shipping time frame considering you are in the Western Cape and the warehouse is in KZN.
- As had been explained to you many times, you ordered an UNPAINTED KIT. As a knowledgeable buyer, it is up to you to understand the product you are purchasing. Unpainted kit is RAW PLASTIC. It is expected to have scratches as it is straight off the mold. You still need to sand,primer and paint to get it up to a satisfactory finish.
- Our sales reps were very accommodating in your queries over whatsapp of which a full transcript can be posted here. We accepted your request for a refund but denied your request to refund you for shipping as the product supp**** by us was in fact correct.
- We still stand by the decision to refund you if you are unhappy with what you received after the item is sent back to us.
Regards
Super Fairings