ZM
Zibu M

1 reviews | Active since Apr 2015

11 Oct 2016, 17:36

Worst Experience Second Time! Unprofessional

<p>I took my VW Golf Cabriolet to Super Body Repairs to fix my door that was blown off by the wind 2 months ago through Outsurance & they messed up the window mechanism... the door had to be replaced which forced them to remove & re-install the window. I was informed that I should come get the car as it is in order, I got there & the passenger windows were hitting against each other when closing the "fixed" door... beats me why they didn't check prior to confirming that the car is fixed.</p> <p> </p> <p>They had to strip the door while I was there to fix the problem.... only to realize after leaving with the car that the window wasn't closing properly, it was slow, would go all the way down & not come up!</p> <p> </p> <p>So I unfortunately had an accident & had to report my car through Outsurance & chose Super Body Repairs again... today I was informed that the car is ready for pick up & so I went to get it.... to my surprise the window mechanism is STILL *****ed up.... I waited more than an hour while they stripped the door again & attempting to re-wire it but couldn't get it right!</p> <p> </p> <p>What aggrevates me<em> (which seldom happens as I'm too patient)</em> is the fact that this was negligence on their side the 1st time & the 2nd time they didn't care to make sure that it works properly!!!! I was super inconvenienced as I had to call Outsurance & inform them about the issue so I could take the hired car & leave my car with Super Body Repairs! Oh to top it all off, they broke my boot power outlet lid hinge & never said a word about it! They installed my car registration plate but did not place *****s on it meaning it was loose & would've come off in a day or 2! Imagine such negligence!!!</p> <p> </p> <p>It annoys me how a business can easily harass you about paying your excess to them via sms <em>(without providing you with banking details)</em> but do a poor job that is of no quality! How does one pride themselves when providing the worst service?</p>

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