SupaHot refusing to assist with my 2-year-old geyser without even inspecting it I am extremely disappointed with the way SupaHot has handled my warranty complaint. My SupaHot geyser is only approximately 2 years old and has been overheating. I contacted

SupaHot refusing to assist with my 2-year-old geyser without even inspecting it

I am extremely disappointed with the way SupaHot has handled my warranty complaint.

My SupaHot geyser is only approximately 2 years old and has been overheating. I contacted SupaHot for assistance, but nobody has come out to inspect the geyser or establish what is actually wrong with it.

I was advised that the electrical components only have a 1-year warranty. I understand that certain electrical components may have a shorter warranty, but my concern is the geyser cylinder/tank, which I understand carries a 5-year warranty.

I asked SupaHot to provide me with a proper inspection, a written diagnosis identifying the actual fault, confirmation of whether the cylinder/tank has been affected by the overheating, and the specific warranty clause they are relying on to refuse my claim.

I sent this request to SupaHot, but I have received no response.

I find it unacceptable that a geyser that is only 2 years old can be refused under warranty without anyone even coming out to inspect it or properly diagnose the problem.

I am simply asking for the geyser to be properly assessed and for SupaHot to provide a clear explanation regarding the warranty.

I would appreciate SupaHot responding to this complaint and arranging an inspection so that the actual problem can be established before my warranty claim is rejected.

If this matter is not resolved, I will consider escalating it to the relevant consumer protection authorities.

Linda