Unauthorised Tire Replacement & ******* Employees!

Good Afternoon

I Would Like To Lodge A Formal Complaint To One Of Your Employees And How I Was Treated From My Tire Replacement

On Friday Morning I Had Arrived At One Of Your SupaQuick Branches In Bruma Johannesburg In Chance To Replace My Tires. I Had Called A Week Before To Preorder The Tires And Set Fitment Date For The 8th Of November. With My Arrival At The Branch I Had Spoken To The Agent Taveer That Works At The Branch as I Had Spoken To Him On The Phone For Booking The Tire Replacement.

Taveer Had First Quoted Me R3200 For The Tires, When I Arrived At The Dealership, He Then Increases The Prices To R3800 To Replace My Tires. I Then Told Him That Wasn’t The Price We Accepted For The Tires. i Had Previously Paid R2500 For The Tires As I’ve Previously Replaced Them At The Same Branch Late Last Year So I Saw A Discrepancy In The Price Now At R3800

I Then Requested A Quote in Writing To See If The Price Was Indeed True But He Declined Giving Me A Quote And Said There’s No Need For The Quote To Be Provided In Writing As He Knows The Prices. I Then Declined And Told Him The Price Was Too High As It Exceeded What We Had Agreed On.

He Then Decided To Negotiate Prices For The Tires Telling Me He's Getting Tires Directly From The Supplier and They Were Not At The Dealership, So He Has To Ask The Tires To Be Sent To The Branch And Him Reducing His Negotiable Price Could Lead Him In Trouble So He Can’t Keep On Negotiating With Me Anymore.

I Then Requested To Replace One Tire Because His Price Was Too High And Also Had A Plug For My Front Tire As It Was Always Running Flat, So He Charged Me R1630 For The One Tire And Plug. I Then Accepted The Offer Cause I Needed To Really Replace The Tires But He Left Me With No Choice And It Was The Only Time I Had As I Work A 8-5 Mon-Fri Job And I Booked Leave Specifically For The Tires.

From Accepting The One Tire Replacement, I Asked If I Will Pay On The Company’s Speedpoint And Get A Invoice, He Mentioned This Transaction Will Sent Straight To His Account And Not Through The Company. He Mentioned He’ll Email Me The Invoice So I Then Accepted. As I Tried Sending The Money, The Account Was Under A Lady's Name Mrs Makayla Padayachee So I Asked Who This Was He Said Its His Account and I Should Proceed with The Payment. So I Sent Through The Money.

After Making The Transfer, He Then Says There A Dealership He Will Refer Me To Go And Replace The Tires. I Told Him That I Won’t Take My Car Anywhere Else Cause I Came To SupaQuick To Replace My Tires And I Just Paid For My Tired To Be Replace At SupaQuick And Not Anywhere Else Becaut That Was Not My Intention. He Then Insisted That i Wait Outside The Branch, Someone Will Come With The Tire And I Should Act Like i Came To The Dealer with The Tire Instead. This Is When I Realised This Whole Situation Is Off.

I Came Back To The Dealer Then The Mechanics Began Working On The Car While We Wait For The Tire. The Tires Arrived With Some Guy That Doesn’t Work At The Shop. As I Told The Mechanics What Happened They Also Mention He Wasn’t Supposed To Charge Me For The Tire Plug As That Also Can Be Organised With The Tire Replacement. The Mechanics Got Angry At Him And Confronted Him For His Wrong Doings, He Then Tried Threatening The Mechanics Too.

He Asked That I Shouldn’t Tell Anyone With The Price and As His Manager Was Around, He Asked That I Should Play Dumb And Tell The Manager That I'm Here To Get My Handbrake Checked And Not Replacing My Tires

After All Happened, He Then Told Me He Will Send Me A Invoice Of The Work Done On The Car.

I AM SO DISAPPOINTED IN SUPAQUICK AND THE SERVICE I RECIEVED ON FRIDAY

Reasons Being • Overpriced Tires

• Having To Negotiate For My Tires Prices (Instead Of Receiving A Quote In Writing)

• Had To Be Forced To Pay For Tires As It Was The Only Way I Could be Helped

• Paying Into A Personal Account Instead Of A Company Account (*****)

• Being Referred To Another Tire Store I Don’t Know(Could Have Been ****** Or The Would Have Had Parts Stripped Without My Knowledge)

• Being Silenced Into Paying Money Into A *****ulent Account And Not Receiving Any Invoice.

I Can’t Believe This Is What I Had To Go Through From Such A Recognised Company And I Don't Think I’ll Be Still Doing Any Business With The Company In The Future As There’s Employees That Take Advantage Of People’s Hard Earned Money Instead Of Doing What’s Right.

I Would Like This Complaint To Be Escalated To Higher Management And Have This This Man Fired As It's A Loss Of Money To The Company As Well As A Loss To Loyal Clients.

You Can Imagine How Many People Have Gone Through This And How Many More Will If He’s Not Dealt With Accordingly.

Please escalate This Matter Before I Involve Police