WB
Wouter B

1 reviews | Active since Oct 2014

24 Mar 2026, 09:34

Unacceptable attitude by Supa Quick representative.

I am a loyal Supa Quick Boksburg Customer, but I have encountered a bad experience on 20 March 2026. I only wanted my wheel balancing to be done, specifically on the front wheels which was refurbished and in need of balancing, but the representative named Frans was clearly focussed on trying to convince me that the vibration was caused by my rear tyres which is at approximately 2mm from the wear indicators. He continuedly interrupted me, making me a **** on my personal experiences, and argued each and every aspect, instead of listening to what I am telling him. The staff who did the actual work and who balanced the wheels deserve a 5-star + rating, but their good service was unfortunately destroyed by a person who still need to learn that not all Customers are stupid or unknowledgeable when it comes to the technical aspects on tyres. My advice would be for Frans to listen to understand instead of listening to start an argument.

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Replies (1)
WB
Wouter B's update24 Apr 2026, 14:33
Reviewer Update
Apart from the fact that Supa Quick Boksburg or their head office don't even bother to respond, I had to discover on the 23rd April 2026 that they have damaged the brake pad sensor on the front brakes when they replaced the front brake pads on the 20th March. So, while they have some wise guys walking around, arguing with the Customers, they fail to perform basic supervisory checks on their staff who are working on critical components of the car in terms of safety. It was discovered that the brake sensor cable was pinched by the brake calliper during reassembly when they fitted the new brake pads. My advice is to stay away from Supa Quick in Rietfontein Rd, Boksburg.