Supa quick rivonia worsed service even Mid June 2023 took in Tyre in bough in February had insurance on it, to claim after Tyre damage

Supa quick rivonia worsed service even Mid June 2023 took in Tyre in bough in February had insurance on it, to claim after Tyre damage. They didn't do anything waiting for them to call me to get new Tyre since no call on the 21st July more than month later drove they and still promised to call.me and nothing happened till today I call them in the morning 8:30, only after 14:00 they tell me there is nothing they can do since they lost my Tyre they took, now they want to give me secondhand Tyre because they lost my Tyre what nonsense is that?