LV
Lian V

1 reviews | Active since May 2016

17 May 2021, 13:16

Supa Quick - Cresta/Heathway (Super bad service)

On 1 March I noticed I had a puncture and went to Supa quick Cresta/Heathway. As some of you know for a puncture you get to pay only cash for some odd reason... The employee who helped me was quick to say there is an ATM just across the road, i agreed to go and draw money yes. On my way back from the ATM I got ****** so bad I was in hospital for two weeks and off work for almost a month due to a concussion. ( I can tell you know, Pay with a car for this, the guy who assist you pocket the money and the employers does not know anything about) nevertheless when i got my car back and i could drive again i noticed my car is pulling to the right, i went back to this Supa quick explained myself to the person at reception and said go sit... HE WAS SO ROOD i could not believe my ears just as i wanted to get up and leave after 20 min of wait with all the emotions and thoughts going through my mind where i experienced a huge traumatic experience a other guy comes to me and said he is unable to assist me with my wheel alignment due to my spare wheel being on the car. I will recommend no one to go there ever and I'm sure everyone knows about the experience i had to go through... On top of it all, I tried to get hold of them and loaded a customer service complaint on Supa Quick website, till this day I have not been contacted or emailed to get an apology... check what your employees do and stop treating customers like your income and more like people. Due to that one person telling me you do not take cards I'm sitting with PTSD.

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