Supa Quick Bellville

The worst experience ever! It actually sad how I have been treated by the owner and manager of SupaQuick Bellville. I went to Bellville SupaQuick on a Monday after almost being in an accident over the weekend, because of a damaged wheel bearing. My father took the car to them 2 weeks prior to change tyres and alignment and immediately upon leaving the store he got ABS, ESP deactived warning. He immediately returned to the store and they kept working on this specific wheel not being able to fix the problem. We were asked to return the next day as the workshop was closing and my dad had been there since 09h00. We took the car back in on Friday as this noise continued and they hadn't fixed the problem. They manage to 'fix the problem' or stop the noise coming from the front right wheel.

Fast forward to 2 weeks later. My partner almost lost control of our vehicle after the ABS, ESP and power steering was disabled because the hub of the front right wheel bearing was damaged. (Same wheel Supa Quick worked on). We were on the N1 at around 23h00 just outside Lainsburg, traveling with our son (1yr23months) to the EC when this happened.

When I went to SupaQuick Bellville on the Monday after this incident, to tell them what happened and show them the damaged wheel hub. They acknowledged that the damage was due to them and that they remember they struggled to fix the problem when my dad had brought the car in. They even said when they were talking amongst themselves that "Die man het *** gevang" saying that the man who worked on my car messed up. The "manager" Mr Andre Conradie asked me to send him an email and he will inform the "owner". When I sent an email and asked them to reimburse me for the expenses incurred because of poor workmanship and damaged caused to the vehicle because of them. The owner Mr Andre Conradie (who when I met remember said he is the manager and will inform the owner, turns out he is actually the owner) called and shouted at me saying I shouldn't blame poor workmanship and I must change the wording in my email. I refused to do so, as they acknowledged that 'die man het *** gevang'. He then further continues to integrate me asking "why I had a mechanic come in from Cape Town to come fix my car and did not go to the workshops in Lainsburg". He assumed I didn't go that route, which I did. The workshop in Lainsburg adviced that its only the breaks and I can drive the car to Worcester as they do not have any parts and none of the other workshops will have the part. I obviously was not comfortable with that advice, as I would be putting my family at risk and cause further damage to the vehicle. Mr Conradie continued to ask "Why I didn't drive the car to Beaufort West which is a bigger town and there is a SupaQuick?" Not sure how I was expected to do that when the wheel bearing is damaged and I wasn't going to risk being on the N1 driving at 20km/h to get to any of these towns.

Mr Conradie and the staff at SupaQuick have continued to ignore my emails. And when I called to find out what the update was the store manager Mr Dewald Hanekom tells me "the boss said he will not be paying for anything". I have asked for them to reply to my emails stating this but they continue to ignore both my emails and my father's.

I have no other choice but to name and shame this establishment that is trusted by all South Africans. I've always taken my car to SupaQuick for years to get new tyres, breaks etc. but I can no longer trust this establishment. We almost lost control of our vehicle and were left stranded at night on the N1 with my family due to the work they did and they are refusing to reimburse me for the expenses I incurred to fix my car and are ignoring a customer.

I write this review in the hopes that other South Africans are aware of this establishment and do not put their families lives in these hands.