Stuart Arderne - brute

My complaint concerns the attitude of Mr Stuart Arderne, owner of the Hatfield Supa Quick. The issue started when the bonnet of my car would not close; Mr Arderne called me closer (as I was in the store) and pointed out the issue. My response was merely that I can't accept the car in a different state than it was left with him. My bonnet was firmly closed when the car entered his workshop. I don't want him to repair the alleged manufacturing defect, I just want him to return the car to me in the same condition. If the bonnet was closed when he received it, he has to return the car to me with a closed bonnet.

He became very aggressive, refusing to listen to me as I tried to speak to him, and cutting me off. He told me that I should not speak to him about the issue, and that I should just leave it as I am putting him in a bad mood. He continually turned his back on me as I was speaking. This is not customer service. When I fetched his business card from his office, he told me I should 'sommer' speak to the COO, okay?

I believe that you should either invest in training your franchisees properly. Manners are the backbone to return business. All his staff had to be friendly and helpful but Mr Arderne can speak to customers as he wishes?? I will never go back to him. In fact I will never return my business to Supa Quick, because, regardless of quality of work, if you treat me like someone who means nothing to you then obviously my business means nothing to you. Disgusted!