POOR SERVICE - SUPA QUICK GEZINA

I went to Supa Quick Gezina yesterday morning for a simple wheel alignment as my car's steering wheel was not in a straight position it was supposed to be in and leaning to the left hand side, and while driving my car would slightly move to the left side of the road, if for few seconds I left the steering wheel unattended. Very irritating and dangerous while driving.

Upon arrival at Supa Quick Tyre Experts in Gezina, I was disappointed at the manner in which no one really was attending to me. I literally had to stand there trying to be assisted while the staff passed me by. After I was finally attended to, my car was taken into the machinery plant workstation. The machine operator called me in to explain the issue with my front left tyre on the machine, but at the same time the supervisor with a bad attitude talking on the speaker rudely kicks me out of the workstation, even though I asked one of the staff if I'm allowed to go in, and he said "No problem". My question is, why call me into the workstation if it's against company policy, and why the bad attitude? The guy changing tyres was clueless about what needs to be done, despite being given orders by the machine operator to change the tyre after alignment. He was asking me as to what he should do, despite orders from the machine operator.

After opening the car boot to take out the spare tyre, my boot was left disorderly with some of my items displaced, and the used tyre not even properly tied with the *****. When I observed closely I noticed that the staff at Supa Quick Gezina are confused about their roles and are just plain *********** as they have to second guess the work in doubt and have to ask other staff members what needs to be done. They respond harshly with a bad attitude to your every enquiry. You literally stand there while people don't know what needs to be done, but you pay for the service. Yet the say they are "tyre experts". Pathetic!!!! One guy with a white bakkie stood outside for almost an hour without being helped, and the poor guy drove off agitated to the near Tiger Wheel & Tire. I honestly couldn't blame him.

After completing their pathetic work, my car was then parked at the parking bay outside, where the Supervisor drives it around the block just to observe if the problem is solved. Upon finishing the short trip, the guy just dumps the Wheel Alignment Report on the passenger seat, throws the keys at the reception, doesn't even at least interact with you to explain what the problem was in a friendly manner, and generally gives you the cold shoulder. With an offish attitude he would rather light a cigarette, smoke, press his phone and watch cars pass by Steve Biko Road. You literally have to chase people around to get what the problem was with your tyre. There really is no customer feedback you receive. I requested to speak to the manager, and was given the run around about him being busy in the office.

I had to make an extra effort to even find out if the new tyre fitted was inflated to it's required tyre pressure (I told them plenty of times what the tyre pressure was). The machine operator reassured me that it was. Upon my arrival at the petrol station to fill my tank, the petrol attendant informed me that the new tyre was slightly flat and was never inflated to begin with. Terrible feeling to even think that I drove with a tyre that was under inflated, because I was **** to by the staff member at Supa Quick. A single tyre not properly inflated to it's specification, especially since my car had alignment issues, could pose fatal accident risks or further damage to the wheel alignment, all because of plain incompetence by Supa Quick Gezina.

It was not only incompetence and poor work standards that I saw, I also realized that white Afrikaner customers were attended to very fast in a friendly manner and given preference and all information, while some of us have to struggle for a service we also paid for. I was referred there by a car mechanic for wheel alignment. I am not returning there for anything, that's for sure. Would rather go to other nearby places for my car and tyre needs. DISMAL SERVICE!!