EXTREMELY POOR SERVICE

On Tuesday 6 August on my way home I discovered I have a flat tyre. I took the tyre in to Supa Quick, Cnr. P91 Modderfontein & De Wiekus Road, Van Riebeeck Park, Kempton Park at around 15h30. To assist me. They informed me that I have a problem with my mag and it needs to be send away to fix because of damage on the mag my tyre went flat. Upson which I have asked them how much will it cost me and how long will it take, because I must then use my spare tyre. The lady informed me that she will phone me the next morning first thing to give me a price, and it will take one day, on which I have asked her, so I will have my mag/tyre back on Wednesday afternoon after work. And she confirmed. On Wednesday I did not received any calls as promised from them, on my way home at 14h30 I phone them and asked the lady what is happening? She then said she will phone them, and phone me back. I work in Midrand, I phoned her when I left Midrand. Did not receive a call back, and decided to stop at Supa Quick. She then phoned them in front of me, could even find the business card with the number on, if she phoned them as promised she would have had the number???? Okay then they promised me I will receive my mag/tyre back on Thursday and confirmed it will cost me R850-00. On Thursday I am waiting for the call, at around lunch time I phoned to find out if my mag is back, and they confirmed yes it "JUST" arrived. With arrival I get told that it will cost me a new tyre as well because my tyre is damaged, the whole time from Tuesday they did not mentioned anything about my tyre, they took the tyre off my mag, you want to tell me that they could not see my tyre is damaged. I have told the gentleman, that I am not impressed with the communication between them and a customer and they need to jack up their customer services (what if I didn't had the money to pay for another tyre) I do understand that you get damage, but then phone your customer and inform your customer. The gentleman then said to the technician, do you hear what the customer is saying. I could see he was not impressed. Going out to my car to put the tyre on for me. When he finished the job and take the jack out, it was not down, and he pulled a cover off at the side of my car, I said to him, DO NOT DAMAGE MY CAR!!!! I could see he was angry. He then walked into the workshop pushing the jack with anger and drop a comment about me, the one technician and, think it is the cleaning lady, that was sitting outside, were looking at me and laughing, thinking it is a big joke. THIS IS NOT ACCEPTABLE CUSTOMER SERVICE. the ladies are more worried on what is going on, on their cell phones and having smoke brakes. I had previous bad service at the same Supa Quick but because it is convenient and close to my home I decided to keep quite and go back. BUT NOT AFTER THIS!!!!!! HOW CAN YOU GIVE SUCH CUSTOMER SERVICE TO CUSTOMERS!!!!! IT IS PATHETIC. AND PLEASE TEACH THEM WHAT ARE FRIENDLY CUSTOMER SERVICE ARE!!!