Deeply Disappointed with the customer service .Missing *****s After Recent Service

I took my Nissan Micra to Supa Quick Gezina on 07 October 2025 for alignment and suspension work. When I left the workshop, the engine light came on, and later I discovered missing *****s on the under-engine splash guard. I returned the car on 13 October, and although the issue was fixed, the same problem occurred again on 26 October 2025, when *****s and clips were missing inside the bonnet.

I spoke to the manager today (27 October 2025) and was surprised by his response. He refused to take responsibility and said in a voice message that they could “help me get the *****s and pins”, but insisted that they never opened my car’s bonnet. He also claimed the engine light appeared because the key was left in the ignition, causing the battery to run low.

This explanation is both concerning and disappointing. It raises serious questions about the professionalism, accountability, and care taken when servicing customers’ vehicles. I expected far better from a trusted brand like Supa Quick.