*******?

A couple of months ago I went to the Supa Quick Amanzimtoti near Arbour Crossing to buy two tyres for my car and to get wheel alignment done, when I went in I had a spare wheel on and requested it be put back after replacing the two old tyres. They assisted me promptly and I was taken home quickly after dropping off the car as I was working from home that day, a few hours later I was called to collect the car told them I’m sorted for transport I’ll come on my own. Was very happy with everything paid and came back.

Approximately two months after that my cousin needed my jack and spanner, no problem I go meet up with him. He goes to my boot where my spare wheel is and nothing, we empty the boot and it’s not there. Mind you I have not had a single need or reason to open there from the time my tyres were replaced. I then went back to the store and spoke to Raeesa who had helped me when I bought in the car and initially and explained what happened. Immediately she says her guys would never interfere with a clients car , then proceeds to ask if they had a reason to open the part of the boot and I confirm that they did as I had a spare on that needed to be placed back then she starts interrogating me asking if I told them that the spanner and jack were there and I’m like haibo 😳😳why would I need to tell them that. Then she tells me she’s checking her cameras after finding out which date I came on, and moves from where I am to the side, after a few seconds she tells me there’s a system glitch that’s not allowing her to view the footage. She then proceeded to take down my details and assures me she’d phone the following Monday with feedback. Monday comes and goes nothing, I then call in on Tuesday and explain everything to her she says her supervisor will view the footage and she’ll call back afterwards. An hour or two pass and she calls back stating “ we cannot go back that far on our cameras but my supervisor has stated that we can not be held liable for any losses as there is no proof that the items where there when you came “, I then say the same way there is now no proof that it wasn’t and she agrees. She then continues in such a condescending tone “ you can decide what you want to do regarding this matter but we cannot be liable “. Here is my issue it’s not about the items themselves although I’m not sure how much exactly they cost but I’m pretty sure it’s not expensive, my problem is with how this whole thing was handled. From day one when I reported I was told : 1. their staff wouldn’t do that 2. Conveniently while I was there footage could not be viewed and when she “tried “ she stepped away from my view 3. Raeesa said she’d call and doesn’t 4. Footage is only viewed after I had called and conveniently they can’t go back to the date I was there Please tell me this if the footage did show them taking my things would I be notified as a customer because that means they have employed *******. So what I ask for is this, show footage to vindicate yourself and your staff or give me back my items.