What went wrong at Suntek?

I had four Suntek Louvre roofs installed at two different sites and received excellent service from Suntek. I am a returning customer and would like to have a louvre roof installed to match the previous...... and boom! Gone is all the good Suntek reputation!

Late September 2022 I submit a request for an installation/quote. After two weeks, I repeated the request. In October 2022 I again submitted a request, again follow by another two week later. I never received a response. With peak season approaching, I assumed that Suntek will be under pressure and I waited till January 2023, but still no response. On 12 January 2023, I phoned Suntek and they undertook to contact me the following day to book an appointment with me for the next week. On the same day (12 Jan 23) a staff member from Suntek was observed in the area I live. However, to date I received no response from Suntek or any intention to book an appointment. This is NOT the Suntek I got to know. It seems that Suntek sadly is not bothered by negative publications or hellopeter.