Suntek Awnings cant be bothered once they have been paid !!!

I had awnings installed in 2020 one was manual the other automatic The automatic one gave various problems and now will not open at all Numerous discussions with a lady called Rikka have varied from - "No we don't do Services" to "you need to get on a ladder and oil all the joints ??????? '" when I told her but I'm 78 years old that's why i need a service person - she said " ask a neighbour to do it " SO MUCH FOR GOOD BUSINESS PRACTICE