Terrible service regarding JOB 13677

I would like to give you a timeline breakdown regarding our after-sale service with Suncynk. January 2023 Our system was installed 28 April 2026 Our system stopped working. Called our installer who confirmed that it had to go back to Synsynk for repairs. He also warned us to be patient as Sunsynk is not very good at communication. It can take between 1 – 2 months. May 11th 2026 Sunsynk confirmed that they had received our unit Then we waited patiently July 1st 2026 I sent Chantelle an email enquiring about our unit. Our installer warned us that the chances of her replying to our email are very slim.... and so it was. No reply. July 3rd 2026 Our installer received an email from Synsynk saying that the unit would be ready the following week which then should have been somewhere between the 6-11 July 2026. July 11th 2026 I sent Chantelle another email informing her that she leaves me no choice as to seek help elsewhere as she chooses to ignore/not answer any queries directed to her. This was after I confirmed with our installer that he has not heard anything further from Sunsynk. Today is July 19th 2026.... well on our way to almost 3 months with no communication from Sunsynk whatsoever. How is that fair to a customer? If anybody is willing or able to respond to this request it would be greatly appreciated.