MM
Mohammed M

1 reviews | Active since Mar 2023

13 Mar 2023, 12:42

Sunsynk Support or Rather the Lack of It!!!

Good product when it works... Over 7 weeks wait for it to be repaired when it doesn't - even if it came out of the box faulty... A real don't care attitude towards their resellers. Nightmare to get a hold of them sometimes. Promise to return calls and never return them. Don't respond to emails. Eventually when it is ready, they don't have the courtesy to phone and inform the client..

0
Replies (2)
Sunsynk
Sunsynk's reply13 Mar 2023, 13:47
Official
Dear Mohammed, 

I have responded to you via email and look forward to engaging with you to resolve this.
Kind regards, Nicole
MM
Mohammed M's update03 Apr 2023, 19:06
Reviewer Update
Nicole did attend to both the inverters that were in the workshop promptly after writing to Hellopeter.