Sunsynk, failure to repair within reasonable time frame

Good afternoon, Hellopeter

On 13 January 2025 my solar installer handed my Sunsynk inverter in for repairs to the distributor. On 14 January 2025 it was delivered to Sunsynk,80 Highview Blvd, Ferndale, Randburg, 2160, . The inverter is not yet 2 years in use and has a 10 year warranty. On 15 January 2025 my installer attempted to get information from Sunsynk on the expected date on which the inverter will be ready for collection. Sunsynk could not give an answer. On 16 January they indicated that due to their workload there is a 14 day turn around time. On 28 January they indicated that there is no tracking information on the progress of the repair. Today is the 1st of February and since yesterday ESCOM in its wisdom started loadshedding again. Please help!