Sunsynk - Absolute Nightmare - No customer Care

Sunsynk 5.5kw inverter installed 1 March. All appeared to be working perfectly until various settings changed/rest around the 3rd. Firmware update performed by Sunsynk technician online

8 March 2023 issue returned. At this point I requested a replacement. Unit returned to supplier (Segen Solar CT) where it was "fixed" and deemed to be working fine. Reinstalled at my home12 March 2023

22 March 2023 issue returned. Replacement unit requested. Unit returned to supplier (Segen Solar CT) on 24 March 2023

Unit is now currently somewhere between Segen Solar and Sunsynk. Yesterday I was informed that a replacement would be supp**** today.

Today I was informed that it will require at least another 15 working days to repair and it won't be replaced !! Another month basically.

Honestly, 3 "repairs" in 3 weeks !?

Feedback varies whoever you speak to - just stories and BS to be honest. Promises to be called back from Sunsynk and/or Segen Solar NEVER happen, and we are constantly chasing up someone.

I thought that by buying Sunsynk I would have expertise, commitment and car, but this whole episode has been a nightmare and has left me with a bad taste in my mouth.

I just want my money back now, and will go elsewhere.

Be careful about dealing with either of the 2 companies mentioned above