Reoccurring fault, 6 weeks to resolve.

I purchased a 8 KW hybrid Sunsynk inverter through my installer. All was professionally installed and up to standard (I have a wireman's license) and all was to the correct standards. I have 12, 460 watt solar panels and 2 Lithium SA batteries.

All went well for 1 years and 19 months then on he 5th of January 2025 the display module failed. My installer was on the ball and Sunsynk received my inverter on the 8th of January. I received my invert back three weeks later with everything sorted out. it lasted exactly 3 months.

Same fault started on the 5th of May. It has taken Sunsynk exactly 6 weeks later to let my installer know it is ready for collection. I feel six weeks is unacceptable for a reoccurring fault 3 months previously.

Sunsynk is a good product but should you encounter a problem I feel the after sales service is very poor.