Poor after sale service and communication!

Our brand new 16KVa inverter has been in for repairs with Sunsynk for over 6 weeks. During this time we have phone multiple times to inquire on the progress. No response, they never phone back. We have resorted to emails, with no response either.

I read on hellopeter that there are numerous simillar complaints of late. It is not just the practical inconvenience but financial impact aswell. The additional power cost due to lack of solar power utilisation from the inverter standing in line is exhorbitant.

If repairs are accumulating faster than Sunsynk can attend to it, causing units to stand in line for weeks at a time, they are understaffed and I am paying for Sunsynks poor management.

I am very disattisfied with the poor turnaround time, lack of response and feedback and even more so that the inverter has given problems after less than 2 months.