Non Existing after sales

Extremely Poor After-Sales Service – 5 Weeks Waiting for Inverter Support

I have been waiting for over five weeks for support on three failed Sunsynk inverters, and I have received little to no meaningful assistance. These inverters failed during remote firmware update, and to date, there has been no clear resolution or update.

It is deeply disappointing that a brand as prominent as Sunsynk offers such poor after-sales support. Ironically, even much smaller solar providers are offering faster, more efficient service than what I’ve experienced here.

This is completely unacceptable, especially for a product that plays a critical role in energy reliability. Your lack of urgency and communication has not only disrupted operations but also eroded confidence in your brand.

Sunsynk, your customer support is severely lacking, and if this is not addressed urgently, I genuinely hope suppliers reconsider promoting your products. Customers deserve better.