NO SERVICE!!! After sales are horrible

I am beyond frustrated with the service (or lack thereof) from Sunsynk SA. Our home was struck by lightning, and our inverter was damaged in January. We promptly handed it in for repairs, trusting that they'd address the issue quickly and efficiently. Now, it's March, and we’re still waiting for any action to be taken.

The lack of communication and the extended delay without any progress is unacceptable. We have reached out multiple times, yet there's been no clear update or resolution. The fact that it’s been over two months and nothing has been done to fix our inverter is incredibly disappointing.

We expected a higher level of professionalism and customer care, especially considering the significant investment we've made in their products. At this point, we are extremely dissatisfied and will not be recommending Sunsynk SA to anyone.