********** After-sales service

We recently purchased an 8kva Sunsynk Inverter. After having it for 3 weeks, it stopped working. We checked the logs, there was no power surge or lightning damage. It was sent to Sunsynk and they have indicated that we need to wait 3-4 weeks for assessment and repair. After 2 weeks, we still have no further feedback. This is disgraceful service on a BRAND NEW Unit.

It is very concerning, after seeing the other reviews. How are we made to wait a month for a repair on a unit which has a factory fault.

HORRID SERVICE