From Bad to exceptional Service - SunSynk

I wrote a Review on Sunsynk just over a week ago in which I gave them a 1 Star rating due to waiting for my invertor to be repaired since 14 July. I then found out the problem was not them but a company ARB Technical Services in Durban. Sunsynk contacted me to get more detail after my review for more detail and said they going to look into the matter. They came back to me on the phone and informed me that they had only received the invertor now being the 29th August and will keep me up to date. The delay was ARB who had not sent it on and it was only lying there at the company's workshop. Late afternoon Sunsynk let me know it has been repaired the same day and it will be collected and returned to ARB. What great service, What a Star Chantelle and the Sunsynk team have been to get this resolved and repaired in 1 Day. Can't believe I had to go to this extent to get something done for more than 5 weeks. I will be waiting to see how long ARB takes to get it back to Thula Moya the installers of my system. Once I see this I will be doing reviews on them as well. Regards Frans