Dont understimate Support

One makes solar purchase decisions based on many factors being brand, installer, support, friends etc. Unfortunately, not enough consideration to the support factor s given at the time of purchase. My Sunsynk started giving a problem around 17th June as it got stuck whilst receiving a remote firmware upgrade. On 29th June, it collapsed completely whilst Sunsynk tried again to push through on the remote firmware update in the presence of the installer. Over a week since then, and I still cant get a reply from the Sunsynk whatsapp contact I was in touch with. My installer can't seem to get more than "in assessment" either. Having been a huge proponent of Sunsynk in my retirement village, where I guess there must be more than 50 Sunsynk installations, who has egg on their face now? Consider the support factor a LOT more and don't follow like sheep!