Bad Customer support

★☆☆☆☆

I am extremely disappointed with the after-sales service from Sunsynk South Africa.

My 5kVA Sunsynk inverter has been awaiting parts for an unreasonably long time under Job #12214, and despite multiple follow-ups, the issue remains unresolved. While products can occasionally develop faults, customers should not have to wait indefinitely for repairs due to parts shortages or service delays.

The lack of urgency and communication has been frustrating and has left me without confidence in the support process. As a customer, I expected a much higher standard of after-sales service from a leading inverter brand.

I hope Sunsynk South Africa will prioritize resolving Job #12214 and improve their turnaround times and customer communication going forward.