DF
Dietmar F
1 reviews | Active since Nov 2012
07 Mar 2025, 13:47
Shocking Service, Prepaid Order placed, company not contactable
Placed order for inverter 3 days ago, no acknowledgement or shipping details. Money was paid of course. Sent email yesterday, no answer. Tried phone contact - no answer. I cannot work with a vendor who ignores prepaid orders and doesn't communicate.
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sunstore.co.za's replyOfficial
24 Sept 2025, 18:49 Good day Dietmar
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Over the past few months, our company has gone through significant internal changes, which unfortunately impacted our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Regards
Regards
The Sunstore Team
sunstore.co.za's reply24 Sept 2025, 18:49
Official
Good day Dietmar
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced with your recent order. Your concerns about communication and order updates are valid, and we take them seriously.
Over the past few months, our company has gone through significant internal changes, which unfortunately impacted our service levels. We understand this caused delays and gaps in communication, and we regret that it affected your experience with us.
We are pleased to share that we have now stabilised our operations and put measures in place to ensure that customers once again receive the level of service and reliability they have been used to from Sunstore. This includes on-time processing and timeously responding to all emails and calls.
Regards
Regards
The Sunstore Team