Unreliable and ***********

I booked a Party Bus for matric students for 00h15 on 11 May and reconfirmed on the Tuesday beforehand. The bus never arrived and I was informed that 00h15 on 11 May was confusing as 11 May 00h15 is actually Saturday night and it was unfair that we should take all the responsibility for this error. However no service was provided and yet they kept R 1000 to cover costs. I would also like to say that my message to reconfirm said "Is everything on track for Friday night's party bus? Do I need to do anything to reconfirm?' The reply was All confirmed Drivers details to follow but they still refuse to take responsibility stating that they reply to all the messages as 'ALL CONFIRMED"