Sunshine cash and carry (pty) ltd
Claimed Business
|1|12 Reviews (last 12 months)|This business does not respond to reviews
Sunshine cash and carry (pty) ltd
Claimed Business
|1
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sunshine cash and carry (pty) ltd is facing serious dissatisfaction, driven almost entirely by its online store. Shoppers describe paid orders that were never dispatched, cancellations ignored, and refunds outstanding for months, with emails and phone numbers going unanswered. In-store visits at Roodepoort drew complaints about rude bakery and till staff, incorrect charges, non-functioning cameras, and a contaminated soup packet reported to management without response. A few noted good stock of hard to find items, but service recovery remains the overriding concern.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Oct '25 - Sep '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRC
Rebaone C
1 reviews | Active since Jul 2017
3 Aug 2026, 22:10
Sunshine cash and carry are ****mers
****mers of high note!!! I bought a box of biscuits from them since they were the only store that had them, however, I’ve not received my order nor the feedback about my order. When I Google Sunshine Cash and Carry now the page looks like it’s discontinued.
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Rebaone C
1 reviews | Active since Jul 2017
3 Aug 2026, 22:10
Sunshine cash and carry are ****mers
****mers of high note!!! I bought a box of biscuits from them since they were the only store that had them, however, I’ve not received my order nor the feedback about my order. When I Google Sunshine Cash and Carry now the page looks like it’s discontinued.
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Replies (0)MM
Marius M
1 reviews | Active since Nov 2019
17 Jul 2026, 12:09
Dont fall for this trap.
Watch out... you buy online and never get feedback or your stuff... phone numbers dint work... when someone does answer on WhatsApp its a story of their systems are offline... they should be barred from selling online or in general... they take your hard earned money and dont give you what you buy.. be very careful but ill never endorse nor buy from them again... 2 days delivery is a lie.
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Marius M
1 reviews | Active since Nov 2019
17 Jul 2026, 12:09
Dont fall for this trap.
Watch out... you buy online and never get feedback or your stuff... phone numbers dint work... when someone does answer on WhatsApp its a story of their systems are offline... they should be barred from selling online or in general... they take your hard earned money and dont give you what you buy.. be very careful but ill never endorse nor buy from them again... 2 days delivery is a lie.
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Replies (0)ON
Onke N
1 reviews | Active since Feb 2024
10 Apr 2026, 17:13
****MERS! ****MERS! ****MERS😡
They ****** me of my money. They haven't refunded me up to date. I ordered last month, on the 23rd of March 2026 and cancelled the order same day. They are quiet, not responding to my emails. They are so unprofessional!!!
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Onke N
1 reviews | Active since Feb 2024
10 Apr 2026, 17:13
****MERS! ****MERS! ****MERS😡
They ****** me of my money. They haven't refunded me up to date. I ordered last month, on the 23rd of March 2026 and cancelled the order same day. They are quiet, not responding to my emails. They are so unprofessional!!!
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Onke N
1 reviews | Active since Feb 2024
2 Apr 2026, 08:50
Refund my money!!
What a terrible service from Sunshine cash and carry online store. They put an incorrect image and description of their products, as a result, I ordered incorrect items. After then, I realized that the description isn't of the image, then I canceled the order. That was on the 23rd of March, today is the 2nd of April, and they are failing to refund my R964. I've been sending them emails, of which they are failing even to reply to them.
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Onke N
1 reviews | Active since Feb 2024
2 Apr 2026, 08:50
Refund my money!!
What a terrible service from Sunshine cash and carry online store. They put an incorrect image and description of their products, as a result, I ordered incorrect items. After then, I realized that the description isn't of the image, then I canceled the order. That was on the 23rd of March, today is the 2nd of April, and they are failing to refund my R964. I've been sending them emails, of which they are failing even to reply to them.
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Louise T
1 reviews | Active since Mar 2021
18 Mar 2026, 15:08
Beware of ordering online from this company
Be very careful of ordering online from this company www.sunshinecashandcarry.co.za. We placed and paid for an order on 27 April 2025 - the order and payment were acknowledged - the order was not dispatched - it is almost impossible to contact the company and when you do get hold of customer support they promise that they will sort it out / dispatch in 2 days / escalate and then they don't. It is now 18 March 2026 and we have still not received our order.
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Louise T
1 reviews | Active since Mar 2021
18 Mar 2026, 15:08
Beware of ordering online from this company
Be very careful of ordering online from this company www.sunshinecashandcarry.co.za. We placed and paid for an order on 27 April 2025 - the order and payment were acknowledged - the order was not dispatched - it is almost impossible to contact the company and when you do get hold of customer support they promise that they will sort it out / dispatch in 2 days / escalate and then they don't. It is now 18 March 2026 and we have still not received our order.
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Replies (0)NJ
Nonhlanhla J
1 reviews | Active since Oct 2019
2 Mar 2026, 08:56
Contaminated Soup Product Sold – No Response from Store (Roodepoort)
Complaint: I purchased a packet of soup from Sunshine Cash and Carry in Roodepoort, Gauteng. While preparing it for myself and my 7-year-old child, I discovered a worm and web-like contamination inside the packet. Unfortunately, we had already consumed some of the soup before noticing the contamination. The product’s best before date is 20 January 2027. I have inspected all other food items in my cupboards and found no infestation, which raises serious concern that the contamination originated from the product itself. I reported this matter directly to the store manager and attached photographic evidence, but I have not received any response. This is a serious health and safety concern, especially involving a child. I request urgent investigation and resolution.
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Nonhlanhla J
1 reviews | Active since Oct 2019
2 Mar 2026, 08:56
Contaminated Soup Product Sold – No Response from Store (Roodepoort)
Complaint: I purchased a packet of soup from Sunshine Cash and Carry in Roodepoort, Gauteng. While preparing it for myself and my 7-year-old child, I discovered a worm and web-like contamination inside the packet. Unfortunately, we had already consumed some of the soup before noticing the contamination. The product’s best before date is 20 January 2027. I have inspected all other food items in my cupboards and found no infestation, which raises serious concern that the contamination originated from the product itself. I reported this matter directly to the store manager and attached photographic evidence, but I have not received any response. This is a serious health and safety concern, especially involving a child. I request urgent investigation and resolution.
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Replies (0)NG
NM
Nombuyiselo M
1 reviews | Active since May 2019
4 Feb 2026, 20:49
Disrespect by cashier from Sunshine (Roodepoort) and a female security
I regularly shop at Sunshine, but today a cashier named Mokwebo Mueletshedzi treated me disrespectfully. She flatly refused to assist me in putting my groceries in plastic bags. She informed me that her shift had ended. She called a female security guard to gang up against me. I have never seen such a high level of disrespect.
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Nombuyiselo M
1 reviews | Active since May 2019
4 Feb 2026, 20:49
Disrespect by cashier from Sunshine (Roodepoort) and a female security
I regularly shop at Sunshine, but today a cashier named Mokwebo Mueletshedzi treated me disrespectfully. She flatly refused to assist me in putting my groceries in plastic bags. She informed me that her shift had ended. She called a female security guard to gang up against me. I have never seen such a high level of disrespect.
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