1 reviews | Active since May 2018
Sunrose online *****s
We bought R102000.00 stuff from Sunrose online May 2018. When we unpacked the stuff laast week we found that the one display fridge glass is scratched on the inside. I contacted Sunrose and went there several times and was told by Zaheer staff that we scratched the glass and he will not replace the fridge. He is never there. I saw him once and it was when we collected our product. They never opened or tested any of the stuff so how can he now say we damaged the fridge. When they quoted me I was phoned daily but now when I have a problem my calls are not answer and are treated like an idiot. He lost me as a future customer and I will strongly recommend not baying from this company for they are ***** telling you that there is a one year guarantee. The reviews I have read shows they are just there to take your money. Think twice before you bay from this lot. Regards Johan
Dear Sir
Please note that your items were all inspected and tested before despatch, you had personally come to the store and checked all products before loading
The item is under a 12 month warranty and the warranty stands on any electrical component defect, but you had only informed us on this so called scratch on your glass after two weeks of having the unit.
Mr Zaheer had also offered you the option of replacing the glass which you did not accept.
So please if you wish to take this matter forward please advise us as to how would you require us to assist you?
Regards
Isaac
Customer Liason
Sunrose Online
Dear Sir
Please note that your items were all inspected and tested before despatch, you had personally come to the store and checked all products before loading
The item is under a 12 month warranty and the warranty stands on any electrical component defect, but you had only informed us on this so called scratch on your glass after two weeks of having the unit.
Mr Zaheer had also offered you the option of replacing the glass which you did not accept.
So please if you wish to take this matter forward please advise us as to how would you require us to assist you?
Regards
Isaac
Customer Liason
Sunrose Online
Dear Sir
Please note that your items were all inspected and tested before despatch, you had personally come to the store and checked all products before loading
The item is under a 12 month warranty and the warranty stands on any electrical component defect, but you had only informed us on this so called scratch on your glass after two weeks of having the unit.
Mr Zaheer had also offered you the option of replacing the glass which you did not accept.
So please if you wish to take this matter forward please advise us as to how would you require us to assist you?
Regards
Isaac
Customer Liason
Sunrose Online
Dear Sir
Please note that your items were all inspected and tested before despatch, you had personally come to the store and checked all products before loading
The item is under a 12 month warranty and the warranty stands on any electrical component defect, but you had only informed us on this so called scratch on your glass after two weeks of having the unit.
Mr Zaheer had also offered you the option of replacing the glass which you did not accept.
So please if you wish to take this matter forward please advise us as to how would you require us to assist you?
Regards
Isaac
Customer Liason
Sunrose Online