BS
Barbara S

1 reviews | Active since Oct 2015

07 Oct 2015, 08:38

SUNROSE ON LINE SHOCKING SERVICE NO REFUNDS

We purchased a Candy Floss Machine from Sunrose On Line which was delivered to us by our couriers. The machine spindle was damaged and bent due to completally inadequate packaging . Even so the basin was for another model and did not fit the machine . They requested that we return the machine at Sunrose expense to them for replacement . This was done and a further machine despatched . The second machine arrived also with a bent spindle ,wiring not attached and was clearly a used machine with burnt sugar still attached to spindle and various other parts on the machine . They requested we return this machine to them after we issued a strong complaint . Refund was promised but has not been forthcoming . Buyers Beware !

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Replies (1)
Sunrose Online (PTY) Ltd
Sunrose Online (PTY) Ltd's reply07 Apr 2018, 13:22
Official

Good Day Barbara,

I am really sorry to hear about this, I recently took over at Sunrose as the PR Manager and would like to know whether this issue has been resolved. Please feel free to contact me on +***8 or email me at *** so I can investigate the matter.

Thank You

Isaac Morton - PR Manager - +***8