DISGUSTING , UNPROFESSIONAL AND UPSETTING SERVICE!!!

<p>On the 7th Of July 2016 I purchased a blender costing R1899 from Sunrose, Premium Hospitality Equipment based in 24 Julia Rd , Overport.</p> <p> </p> <p><br />The first day of purchase, I came back to my business plugged it in to find that it wasn't in working order. I noticed the wiring at the back of the unit was burnt out and the base had *****s missing. As a naive young business owner I trusted that I was buying a brand new in working order machine. It has been a nightmare ever since. I contacted the supplier the first day after noticing the problems and he said bring it back and let me check it. He had his "Mechanic" look at it, who didn't even notice the wiring or any other problems with the machine. Personally, I think he was just another sales staff there. </p> <p> </p> <p><br />When he finally opened the machine, they noticed that it was burnt out. They refused to replace it with a new machine / money back and it wasn't even a day old even though my invoice stated " 12 MONTH WARRANTY". What they did do, was replace the electrical wiring but they didn't replace the missing *****s that held the base down. </p> <p> </p> <p><br />My blender worked for about 4 months until I had to go back again and check why it wouldn't even turn on when I tried using the pulse button, this time it cost me R550. We then used it for a bit after they said they replaced the motor ( which should of been brand new). The last incident happened in April 2017 when the one part of the machine that touches the blade, was not making contact. This happened shortly after them just " replacing" the motor.</p> <p> </p> <p><br />I took the machine back once again and they contacted me 2 weeks after to collect and pay R450. When I got there, the owner wasn't there ( like the other times) , he had a young boy working who had no idea what was going on and as for his staff... </p> <p> They hadn't fixed it like he made it out to be on the phone and I got it back in pieces with the main part of the machine cracked in half. </p> <p>They then told me to go elsewhere and find a replica part as they didn't stock it ( after they had broken that part) .</p> <p> </p> <p><br />All I wanted was a new machine or refund in that first day of purchase , but the owner refused. </p> <p>Whenever I tried to call him, he ignored or cut my call off when I mentioned who I was and where I was calling from. He then blocked me from calling or messaging, so I tried from another phone and he then answered, but continued to block me and ignore me.</p> <p> </p> <p><br /><br /></p> <p> </p> <p><br /><br /></p>