Beware!!!! Bunch of *****!!! Sends Used second hand not working items!!!

<p>Bought a Candy floss machine online according to them item was send the next day after payment was made estimate delivery was 2-3 days nothing received within this time struggled to get a number of the couriers XPS thats actually working as almost all of the numbers on their website doesn't exist finally found a number thats working started following up courier company couldn't give me a tracking number as their system was offline even with only the waybill they couldn'd find my item on their system after sending numoris email back and forth and nobody had answers for me i got fed up and asked Sunrose Online to send me another machine while they find the lost machine they send with their couriers. The guy told me he doesnt have more stock and can't send me another machine so i asked for my money to be refunded apparently he handed XPS over to their attorney and according to him he has done his part so i send them a letter of demand to either have a machine delivered or my money refunded the very next day he phones me and says his new stock has arrived and he is sending me another machine i gave them two more days to deliver it so happens that the initial machine that was send also arrives at our post office the same day the " New machine" will be delivered. I receives the new macine late that afternoon opens it and you can immediately see its an old used machine they send pluged it in and its not even in working order. The following morning i went to the post office to see if they will give me the machine that was lost luckly the lady gave it to me this one you can see is new never been used. You pay for a certain model and gets send the cheaper model luckly i had both their machines with me and refused to have the one returned before i have the diff of the money i paid for the more expensive model otherwise i propably wouldn't have received my refund.</p> <p> </p> <p>I will not advise anyone to ever make use of their service they very quick on responding when you enquiring about an item but when stuff goes wrong they only responding when threatened with legal action.</p>