ACCOMMODATION DEPOSIT ****

This is the very first time I have been caught out and the owners think they are clever by robbing people of their deposits for accommodation. The pictures you see of the place on the website is to diff to what the actual place looks like when u get there. The very first trip when we got there it started raining the next day and the place had leaks in about 3 to 4 different places which I have brought to the attention of the owner. As for the price not market related. Anyway despite that bad experience I decided to try them once more and booked a trip with them in September 2019 to stay on their premises in April 2020to check in on the 7th and check out on the 12th. Basically 5 ngts. I asked for banking details and Patricia the owner sent me Capitec banking details under the name H.M. I paid a R2000 deposit and sent the proof of payment to her husband Johnny and Patricia via email. Neither one of them told me that the details where wrong until I decided to pay another amount over towards the accommodation. Patricia sends me the standard bank details and says that capitec details is not their account and it could be a ****. It was emailed from her email address to mine so I asked her to open a case of ***** and prove to me that your emails have been intercepted. They are not responding on email anymore or whatsapp or taking my calls to resolve this amicably. To me this shows that the are guilty and that they need to be charged. I will be reporting them to the travel and tourism board and I am opening a case Tomorrow against the couple and that institution.. My advice is to stay away from that place they are not good people. Johnny's no ***. I have all the proof against them