MB
Megan B
1 reviews | Active since Oct 2016
26 Sept 2023, 08:21
Sunpac After Sales service is worse than SA public owned businesses
I've been waiting almost 2 weeks for a response for a simple quote for spare parts for my Medela breast pump. That's disgusting. They clearly don't want the business. After sales is shocking. I get a response from Telkom quicker and that saying something
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Sunpac (Pty) Ltd's replyOfficial
17 Oct 2023, 13:29Dear Megan,
I sincerely apologize for the delay you've experienced in receiving your quote for spare parts. This does not align with the level of service we aim to provide.
I want to assure you that we are taking immediate steps to rectify this situation.
I've personally escalated your query to the Medela SA brand manager, Millicent, who will reach out to you by email.
Should you have any further concerns or require immediate assistance, please don't hesitate to reach out directly on ***.
We appreciate your patience and the opportunity to make this right.
Kind regards
Kate
Sunpac (Pty) Ltd's reply17 Oct 2023, 13:29
Official
Dear Megan,
I sincerely apologize for the delay you've experienced in receiving your quote for spare parts. This does not align with the level of service we aim to provide.
I want to assure you that we are taking immediate steps to rectify this situation.
I've personally escalated your query to the Medela SA brand manager, Millicent, who will reach out to you by email.
Should you have any further concerns or require immediate assistance, please don't hesitate to reach out directly on ***.
We appreciate your patience and the opportunity to make this right.
Kind regards
Kate