WORST SERVICE IMAGINABLE!!!

<p>About two months ago i bought a pear of sunglasses from the canal walk sunglass hut. On the 1st of october 2016 i went back to the store as the side branding of the sunglasses had fallen out. They told me at the store that I would need to complete forms that would need to be sent off. These were forms that they needed to send their repair centre. I was then instructed that my sunglasses would be picked up from my address within the same week. On the 13th of October after nobody had contacted me OR picked up my glasses for repair.. i decided to contact the store. They were extremely *********** and the lady on the phone sounded like she couldnt get me OFF the phone soon enough. It WAS lunch hour after all. I was passed to someone else on the line to who I explained that i had visited the store on the 1st of october and filled in the forms for the repair centre to collect my glasses and NOBODY has called or pitched. She then said to me that they have no record of this on their system and i need to call the repair centre. So i did. I called the repair centre and had to explain the situation once again. they had informed me that they have NEVER received any forms from the shop to pick up my glasses and asked me for a case number. I explained that i was never given one from the store. The guy on the phone then said to me that he would call the store and find out what was going on and promised to call back. We eventually got a call back and the guy from the repair centre said that the store said we would need to fill in the forms AGAIN as they obviously lost it. We decided THAT evening to go to the store to find out what the hell was going on for ourselves. We got to the store the evening of the 13th of october. We had to explain our situation once again. The guy then informed us that they dont know why nobody has contacted us or picked up the glasses. he had said that he has sent through the documents and the error must be with the repair centre. He then informed us that he would re-send the forms and then it would take another 4 WEEKS for them to pick up the glasses. I asked if there was anything we could do to speed up the process and he said no. The other guy at the store then said it could take 4 days only hopefully. EXTREMELY dissapointed we left the store AGAIN hopeful that they would pick up the glasses in the new week to have them repaired. today (17 October 2016) I decided to follow up with the repair centre.. AND WHAT DO YOU KNOW THEY STILL DONT HAVE MY FORMS OR HAVE PROCESSD THE PICK UP. I am extremely PI**ED OFF!!! </p>