TM
Tandekile M

1 reviews | Active since May 2018

09 May 2018, 23:52

Worst experience ever at The Sunglass Hut

Had a very bad experience at The Sunglass Hut in Hemmingways, East London,the upper floor. Appalling service. We got there with a friend about 7mins before closing time,which we were not even aware of. The door was still opened, so we got In, greeted& there was no response. The 2 ladies that were on shift instead packed their bags as we were looking through the sunglasses, never assisted us nor bother letting us know they were packing up, one of the ladies mind you was eating popcorn and was least interested in assisting us, to top it all off,they switched off the lights whilst we were still at the shop without anyone even uttering a word. This was not even bad service as we were ignored and they pretended like we were not even there. Couldn't even buy what we wanted cause of the appalling service/ rather being ignored by the sales ladies. Will never set foot there again, it gives the chain store such a bad name.

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Replies (4)
Sunglass Hut
Sunglass Hut's reply10 May 2018, 09:56
Official

Good day Thandekile,

Thank you for getting in touch. We sad to hear about your experience as we usually pride ourselves in our customers having the best experience in our stores.

I have passed on your feedback to the Area Manager of the region that will be in contact with you shortly to understand and discuss further.

Thank you once again for the feedback.

Ivena Roberts

Customer care Manager

***

TM
Tandekile M's update15 May 2018, 20:38
Reviewer Update
Thank you for contacting me and speaking to the Area Manager as well. All went well thereafter, went to purchase 2 pairs off sunglasses and was offered a great discount. The staff was also helpful this time. Thank you for taking the time to sort out the matter and assisting a client. Customer Service is always key.
TM
Tandekile M's update15 May 2018, 20:38
Reviewer Update
Thank you for contacting me and speaking to the Area Manager as well. All went well thereafter, went to purchase 2 pairs off sunglasses and was offered a great discount. The staff was also helpful this time. Thank you for taking the time to sort out the matter and assisting a client. Customer Service is always key.
Sunglass Hut
Sunglass Hut's reply16 May 2018, 08:18
Official

Good day Thandekile,

Thank you for the feedback. We glad that we could turn the experience from bad to good.

We hope to see you soon.

Thank you

Ivena Roberts

Sunglass hut

Customer care manager

***