what is a warranty ?

<p>Bought an expensive (R3200) pair of sunglasess last March that were apparently hand crafted in Italy using the finest materials and covered under a 2 year warranty.</p> <p> </p> <p>Noticed a few cracks on the bridge which in my opinion is as a result of the design of the glasses. Took it to their service centre in Black river and ended up having a debate about whether it was actually cracks. They claimed not to see any cracks at all. I got a fellow customer in the queue to look at it and he agreed that it was actually cracked and not a design as the lady behind the counter was trying to convince .</p> <p> </p> <p>I asked that they send it to their technician anyway for futher inspection that they begrudgingly took I knew that she would come back to say sorry this is not covered </p> <p> </p> <p>Anyway a few days later she calls me and says its, as expected, not covered under the warranty without any explanation as to why. I then voiced my discontent and took to twitter to complain and make their underhandedness public as well as post pictures of the cracks they could at first not see.</p> <p> </p> <p>They then took another 24 hours to tell me what they initially said that the glasses are not covered under the warranty and that they are offering me R500 on my next purchase </p> <p> </p> <p>As if I will EVER buy from them again </p> <p> </p> <p>Stay far away from these guys - they quick to sell a pair of glasses but if you unlucky to have to deal with the after sales team you in for a circus and pretty ********* business </p> <p> </p>