LVdM
Llewellyn Van der Merwe

1 reviews | Active since Dec 2012

06 May 2015, 14:31

Warranty issues on Oakley Sunglasses

Incident #83,303<br> <br> I purchased a pair of Oakley Eye Patch 2 sunglasses from the Sunglass Hut store in The Glen Shopping Center in Oakdene, Gauteng last year.<br> <br> Since very soon after purchase I found the right arm would pop out of its socket very easily, especially while being in the pouch. I had no idea why, recently I had a closer look and noticed the little \bump"on the cam that clips into main frame is smaller on the top part than on the bottom.<br> <br> I had a look at another pair at a random store closer to where I live and saw that the bumps on that pair are of equal size and shape. This has brought me to the<br> conclusion that it is in fact a manufacturing defect.<br> <br> I went to the store and was told to send an email to the Warranty center"

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Replies (1)
Sunglass Hut
Sunglass Hut's reply06 May 2015, 14:47
Official
Hello Blazing-Dust,

Thank you for your enquiry.

The Customer care team leader is currently looking into your complaint and will be in contact with you shortly.
We do apologize in advance for the delay and agree that the time you have waited is totally unacceptable.

I assure you we will resolve your query in record time.

Thank you
Ivena
Customer Care