IS
Irma S

1 reviews | Active since May 2014

16 Oct 2017, 13:54

Warranty claim sorted promptly

I bought a pair of Ray Ban sunglasses from Sunglass Hut approximately 9 years ago. Over the years the pressure from the *****s that keep the glasses secured to the frame made small hairline cracks in the corner of the lenses and pieces started chipping away. Since I kept my proof of purchase, I could log a warranty claim. Requel assisted promptly with arranging a courier to collect from my address for assessment. Unfortunately the warranty with Sunglass Hut already expired, but Requel contacted the supplier who honored the warranty. I was issues with a gift card to the full current retail value of my sunglasses. Thanks Sunglass Hut! I'll be spending many more hours in the sun with my new Ray Ban's.

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Replies (1)
Sunglass Hut
Sunglass Hut's reply16 Oct 2017, 14:27
Official

Good day Irma,

Thank you for getting in touch. Your sunglasses is in such good a condition that together with the supplier we happy we could assist further.

Hope you enjoy further enjoyment from your sunglasses.

Thank you

Ivena Bantam

Sunlass hut

Customer Care