1 reviews | Active since Apr 2013
Waiting to be refunded for Defective Product.
REFUND REQUESTED AND NOT A VOUCHER.
My wife bought me a Christmas present at Sunglass Hut and returned this as it was defective but I am not interested in another pair of sunglasses and rather Want to get a refund. You policy stated no questions asked. However we had to explain and still we get unsatisfactory responses from you and to top it off. I just held for over 25mins to get through to your customer care number.
My complaint via Facebook messanger did not seem to bother anyone as it was read and no one bothered to respond. Please can you urgently address this as I will escalate it to the ombudsman or the highest authority possible.
Pls not I DON'T WANT ANYTHING TO DO WITH SUNGLASS HUT AND WANT A REFUND NOT A VOUCHER.
Thank you for you reaching out.
I believe your warranty has been approved and you have already received your voucher. The 30 day return policy that you are refereeing to is if you not entirely happy with the fit of your sunglasses but they are in perfect condition. The 30 day return policy does not refer to any warranty defects.
The team leader will be in contact with you shortly.
Thank you
Ivena
Thank you for you reaching out.
I believe your warranty has been approved and you have already received your voucher. The 30 day return policy that you are refereeing to is if you not entirely happy with the fit of your sunglasses but they are in perfect condition. The 30 day return policy does not refer to any warranty defects.
The team leader will be in contact with you shortly.
Thank you
Ivena
Thank you for your feedback.
We sorry that you feel this way. I believe the team leader has already reached out to you.
Thank you
Ivena
Sunglass hut
Customer Care Manager
***
Thank you for your feedback.
We sorry that you feel this way. I believe the team leader has already reached out to you.
Thank you
Ivena
Sunglass hut
Customer Care Manager
***
Thanks to you Customer Care Manager
Thanks to you Customer Care Manager